LiveOps Inc.

  • Learning Facilitator Intern

    Job Locations US-AZ-Scottsdale
    ID
    2019-1431
    Talent Acquisition Demand
    1
    Category
    Learning
  • Overview

    The Certification Intern will partner with the Client Results Team and Learning Team to categorize agent quality trends and identify opportunities for enhancement within agent curriculum to improve the caller experience.

     

    Responsibilities

    • Enroll and graduate from Liveops University curriculum
    • Partner with Client Results team to enroll in Client’s sandbox site
    • Listen to agent calls and identify any areas for improvement within the curriculum
    • Partner with Certification SME (Subject Matter Expert) on additions/revisions that may improve the agent education and caller experience  
    • Collaborate with Certification SME, Client Results Manager, Director, and Learning Team on curriculum revisions

    Qualifications

    • Good Communication skills
    • Able to use Web Ex or Zoom
    • Proficient in Microsoft products: Word, Excel, Powerpoint

    Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift to 50 pounds while operating office equipment and conducting daily duties.

     

    About Liveops:

     

    Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.

     

    More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

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