LiveOps Inc.

  • Marketing Agent Engagement Intern

    Job Locations US-AZ-Scottsdale
    ID
    2019-1430
    Talent Acquisition Demand
    1
    Category
    Marketing
  • Overview

    As the Agent Engagement Intern, you’ll be required to work in a highly collaborative environment to increase agent engagement and enhance agent experience. You’ll learn: 

    • Best practices for launching and maintaining an online community
    • How to work successfully in a highly collaborative environment
    • Project management and time management skills
    • Metrics and engagement reporting for executives
    • Site design/maintenance using the Lithium Content Management System (CMS) 

    This position reports to the Senior Agent Engagement Manager.

    Responsibilities

    Assist the Agent Experience team with short term projects such as:

    • Monthly metrics reporting
    • Creating infographics for clients to present to their leadership and executive teams
    • Brainstorming and implementing key engagement techniques within community
    • Manage community member permissions/roles
    • Community moderation

    Work on long-term team projects

    • Keeping policies and procedures up-to-date
    • Implement and launch program-specific communities
    • Write copy for various communications (engagement initiatives, blogs, posts, etc.)
    • Assist in communicating community best practices to internal teams and provide assistance with administrative tasks as requested  
    • Auditing and updating existing documentation and resources for program-specific communities
    • Attend community management related webinars and trainings and present key findings to the team
    • Assist in planning and documentation of live events

    Various other tasks depending on your skill sets/areas of interest

    Qualifications

    • Proficiency in the Microsoft Office Suite
    • Strong writing and communication skills
    • Eagerness to learn
    • Team player with a positive attitude
    • Available for a minimum of 16 hrs+ per week

    Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift to 50 pounds while operating office equipment and conducting daily duties.

     

    About Liveops:

     

    Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.

     

    More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

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