As the Agent Engagement Intern, you’ll be required to work in a highly collaborative environment to increase agent engagement and enhance agent experience. You’ll learn:
This position reports to the Senior Agent Engagement Manager.
Assist the Agent Experience team with short term projects such as:
Work on long-term team projects
Various other tasks depending on your skill sets/areas of interest
Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.