The Agent Readiness Team is tasked with delivering a best in class experience to newly contracted and existing agents as they certify for client programs. As an Associate Learning Facilitator, you will have the opportunity to support a group of agents through the certification process for select clients. This is a seasonal, part-time contract opportunity. Associate facilitators in this role will support certification classes. Hours per week will vary dependent upon class schedules and could range from 10 to 35.
Candidates with call center experience, experience with high-end retail customer service are highly encouraged to apply.
Educators are encouraged to apply as there may be opportunities to limit hours to nights and weekends for now, with extended hours available during school breaks.
This is an excellent opportunity for someone interested in a career in Learning Facilitation. Successful Associate Contractors may be offered additional opportunities or considered for employee roles.
Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.