Liveops’s community of independent call center agents are the center of our business. We’re on a mission to bring great customer service talent to our growing client list by creating an unmatched agent experience. The Agent Experience Strategist will be integral in driving this mission forward by optimizing, streamlining and innovating how agents do business.
Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.