LiveOps Inc.

  • Agent Success Manager

    Job Locations US-AZ-Scottsdale
    ID
    2018-1360
    Talent Acquisition Demand
    1
    Category
    Marketing
  • Overview

    Liveops’s community of independent call center agents are the center of our business. We’re on a mission to bring great customer service talent to our growing client list by creating an unmatched agent experience. The Agent Success Manager will enable our community to take their home businesses to the next level via strategic partnerships and education-based initiatives.

    Responsibilities

    • Support the agent population by developing or sourcing skill development collateral, in the form of new learning modules, video tutorials, programmatic dial-in sessions, webcasts/lunch & learn series, etc.
    • Identify the needs of the agent, at various stages of the agent lifecycle, to iterate and enhance current practices, with the intention of boosting retention and agent sentiment.
    • Identify, engage and form partnerships with third-party vendors to deliver new offerings to agents, such as a discount “marketplace,” referral programs, healthcare options, tax services and more.
    • Identify gaps in the agent community’s online knowledge base to inform and prioritize the development of new assets.
    • Pioneer new agent programming that will support the work-from-home business owners’ success, as well as strengthen their relationship with the Liveops community.

    Qualifications

    • Proven experience working cross-functionally, and with third-parties, to deliver robust, online educational programming
    • Intrapreneurial mindset, with the proven ability to deliver against organizational objectives.
    • Excellent written and verbal communication skills; must be able to document and present content in an organized, simple and concise way.
    • Interpersonal savvy; a genuine desire to connect with the audience, show empathy and be an advocate.

    About Liveops:

    Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.

    More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

     

    2018 corpBPTW 100kTXT (002)

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.