The Client Results Operation Manager will do what takes to ensure high quality results and support for Liveops clients and Liveops Nation. In the Client Results Operation Manager role, you will be directly responsible for managing all Community operations components of the account in support of achieving client goals with respect to customer service and performance metrics while ensuring that internal standards of performance and revenue goals are also achieved while supporting the agent experience.
Driving & Execution Strategic Account Plans
Owns Expense budget
Promote active agent engagement and improvement
Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.