Through relationship building, community organizing, resource sharing and direct engagement, this role will build relationships with a network of independent, remote call center agents who are committed to helping Liveops be successful. The Agent Engagement Manager, work closely with the Sr. Director of Agent Engagement, operations team, and marketing communication team to serve the agent community while supporting holistic company growth in revenue and quality. Maximizing community support, performance, and satisfaction is a key element of success in this role. Multiple moving parts require great attention to detail, multi-tasking, and an overarching level of compassion and empathy.
Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift to 50 pounds while operating office equipment and conducting daily duties.
Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.
Liveops offers a culture of teamwork, passion and fun! We offer outstanding benefits including insurance, 401k match, and a generous Flexible Vacation Plan.