LiveOps Inc.

  • Learning Delivery Facilitator

    Job Locations US-AZ-Scottsdale
    Talent Acquisition Demand
  • Overview

    The Agent Readiness Team is tasked with delivering a best in class experience to newly contracted and existing agents as they certify for client programs. As a Learning Facilitator, you will be responsible for providing a successful training and onboarding experience to agents while meeting graduation rate goals.  This position is located at our Corporate Office in Scottsdale, AZ.



    • Responsible for assisting with implementation and administration of agent readiness programs for a large home-based contractor population
    • Develop comprehensive lesson plans, facilitator guides, presentations, agent communication and resources, and participant materials
    • Facilitate virtual classroom learning sessions in an environment where agents learn new skills and knowledge, collaborate with each other on best practices, and feel comfortable asking questions. 
    • Track and analyze agent performance and progress using LiveOps reporting tools and spreadsheets. 
    • Perform additional tasks as assigned


    • 1-3 years’ experience facilitating live training sessions in a virtual environment. Associates’ degree in Organizational Development, Education, Learning & Development, HR, Business, or an equivalent combination of education and experience
    • Familiarity with virtual classrooms such as Zoom and WebEx
    • Skill in engaging learner attention and participation in online classroom activities
    • High volume certification of adult learners through a blend of eLearning and live sessions
    • Understanding of best practices for facilitating live online learning events
    • History of developing comprehensive lesson plans, facilitator guides, presentations and participant materials
    • Ability and desire to build a community of independent agents in a virtual environment.
    • Above average skills when working with Microsoft Word, Excel, and PowerPoint
    • Demonstrated ability and desire to be proactive and take ownership of results
    • Familiarity with call center operations
    • Proven excellent communication skills – both written and verbal
    • Display a high level of attention to detail
    • Ability to effectively multi-task and handle impromptu changes in direction
    • Illustrate a creative and innovative mindset to think outside the box and always look for ways to improve processes
    • Ability and willingness to work as part of an interdependent team
    • Demonstrate superior PC and Internet skills
    • Availability for occasional travel <10%
    • Flexibility to be available for evening and/or weekend responsibilities


    Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift up to 50 pounds while operating office equipment and conducting daily duties.

    About LiveOps:

    Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand. 

    More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. 

    Liveops offers a culture of teamwork, passion and fun!  We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.