LiveOps Inc.

  • Payment Processing Specialist

    Job Locations US-AZ-Scottsdale
    ID
    2018-1234
    Talent Acquisition Demand
    1
    Category
    Accounting/Finance
  • Overview

    As the Payment Solutions Specialist, you will be the primary point of contact for our agents- it is critical that you help provide them with predictable, compassionate and timely resolutions to their questions and inquiries while maintaining a positive and friendly attitude. You we be responsible for a range of tasks including but not limited to the verification of all subscription payments, refunds, follow up for any outstanding charges, addressing Liveops agent inquires, along with shipping of product. A teammate within Liveops exhibits creativity and skill in delivering practical solutions and thrives in a collaborative team environment.

    Responsibilities

    • Assist Liveops Agent’s with account maintenance
    • Return agent inquiries within the 24hr SLA to ensure excellent customer service
    • Ensure LiveOps Agents payments are processed and provide credits as needed
    • Communicate and work with appropriate teams and leadership to ensure Agent requirements are met.
    • Verifies validity of account discrepancies by obtaining pertinent information and investigating issues.
    • Prepare daily, weekly, and monthly reports
    • Shipping and tracking of any equipment needed for agents
    • Maintain monthly subscriptions plan
    • Administer and follow collection guidelines for any declined or chargeback transactions
    • Assist with chargeback disputes

    Qualifications

    • Two years’ experience of ecommerce payment processing
    • Must have excellent analytical and organizational skills and the ability to manage multiple priorities with changing needs and deadlines.
    • Requires excellent customer service skills and the ability to effectively interact and communicate both verbally and in writing with all levels staff and outside professionals.
    • Ability to work both independently and participate as a team member
    • Ability to follow tasks through to completion and meet deadlines
    • Basic knowledge of HTML a plus

     

    Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift up to 50 pounds while operating office equipment and conducting daily duties.

      

    About LiveOps:

     

    Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.

     

    More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

     

    LiveOps offers a culture of teamwork, passion and fun!  We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.

     

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