As the Payment Solutions Specialist, you will be the primary point of contact for our agents- it is critical that you help provide them with predictable, compassionate and timely resolutions to their questions and inquiries while maintaining a positive and friendly attitude. You we be responsible for a range of tasks including but not limited to the verification of all subscription payments, refunds, follow up for any outstanding charges, addressing Liveops agent inquires, along with shipping of product. A teammate within Liveops exhibits creativity and skill in delivering practical solutions and thrives in a collaborative team environment.
Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift up to 50 pounds while operating office equipment and conducting daily duties.
Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.
LiveOps offers a culture of teamwork, passion and fun! We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.