LiveOps Inc.

  • Associate Learning Delivery Facilitator - Seasonal Part-Time (Contract)

    Job Locations US-Remote
    ID
    2018-1220
    Talent Acquisition Demand
    1
    Category
    Learning
  • Overview

    The Agent Readiness Team is tasked with delivering a best in class experience to newly contracted and existing agents as they certify for client programs. As an Associate Learning Facilitator, you will have the opportunity to support a group of agents through the certification process for select clients. This is a seasonal, part-time contract opportunity.

     

    Associate facilitators in this role will support certification classes running from the end of August through approximately the end of November. Hours per week will vary dependent upon class schedules and could range from 10 to 35. Candidates with call center experience, experience with tax software, or high-end retail customer service are highly encouraged to apply.

     

    This is an excellent opportunity for someone interested in a career in Learning Facilitation. Successful Associate Contractors may be offered additional opportunities or considered for employee roles.

    Responsibilities

    • Quickly familiarize self with Liveops new-agent material and client-specific certification materials.
    • Facilitate virtual classroom learning sessions in an environment where agents learn new skills and knowledge, collaborate with each other on best practices, and feel comfortable asking questions
    • Track and analyze agent performance and progress using LiveOps reporting tools and spreadsheets.
    • Perform additional tasks as assigned

    Qualifications

    • Experience facilitating live training sessions in a virtual environment using Zoom or similar virtual classrooms ie zoom, GoToMeeting or WebEx
    • Ability to quickly learn new material 
    • Comfort with fast-paced environment and change
    • Skill in engaging learner attention and participation in online classroom activities 
    • Ability to follow Facilitator Guides to deliver content confidently and accurately
    • Understanding of best practices for facilitating live online learning events
    • Flexibility to be available for evening and/or weekend responsibilities
    • Above average skills when working with Microsoft Word, Excel, and PowerPoint
    • Demonstrated ability and desire to be proactive and take ownership of results
    • Familiarity with call center operations
    • Proven excellent communication skills – both written and verbal
    • Display a high level of attention to detail
    • Ability to effectively multi-task and handle impromptu changes in direction
    • Illustrate a creative and innovative mindset to think outside the box and always look for ways to improve processes
    • Ability and willingness to work as part of an interdependent team

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