This role works to deliver best in class experience to newly contracted and existing agents as they certify for client programs. Working alongside Talent Acquisition and the Program Management teams, this person is responsible for providing a successful training and onboarding experience to agents while meeting graduation rate goals. Successful candidates will have a blend of experience in high volume virtual learning delivery, adult learning facilitation, sales or call center training, learning material development, and process management. Previous work experience in training with any of the following verticals is highly desired: Roadside Assistance, Customer Service, Insurance Claims, Sales.
A successful Learning Facilitator will:
The best candidate for this position would possess these skills and qualifications:
Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift up to 50 pounds while operating office equipment and conducting daily duties.
Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.
Liveops offers a culture of teamwork, passion and fun! We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.