LiveOps Inc.

  • Instructional Designer

    Job Locations US-AZ-Scottsdale
    ID
    2018-1167
    Talent Acquisition Demand
    1
    Category
    Learning
  • Overview

    The Learning Team is tasked with creation of high quality and impactful certification materials that provide independent agents with the knowledge and skills needed for servicing Liveops' clients. In the Instructional Design role, you will work with internal and external Subject Matter Experts (SMEs) to write instructional content aligned to overall business and program objectives.

    Responsibilities

    • Work closely with internal team members, client partners, and SMEs to translate business objectives into distance learning solutions and ensure materials are instructionally sound and impactful.
    • Creates learning programs that incorporate product information, sales, and customer service strategies to enable independent agents to deliver a quality experience.
    • Design training simulations that build agent capability effectively using a client’s web based or external application to enact transactions.
    • Develop testing to measure and assess effectiveness of the curriculum and learner performance..
    • Integrate results back into new and existing course content as needed.
    • Contribute to the continuous improvement of training development processes and tools.

    Qualifications

    • Minimum 3 years’ experience designing training curricula and all corresponding program elements, including product, behavioral, and systems training.
    • Master’s Degree in Instructional Design, Educational Psychology, or equivalent preferred.
    • Superb verbal and written communication skills.
    • Ability to modify development methodologies to address the needs of different learning styles.
    • Excellent organizational skills and detail orientation.
    • A demonstrated ability to engage participants in a remote learning venue.
    • Experience using eLearning tools (i.e., Captivate, Articulate Storyline, Camtasia, etc.) to create self-paced simulations and training.
    • Experience using Microsoft Office and Google Apps.
    • Demonstrate and act in accordance with Liveops Values.
    • Practice and ensure compliance with all company policies and procedures.

     

    About Liveops:

     

    Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.

     

    More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

     

    Liveops offers a culture of teamwork, passion and fun!  We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.

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