The Ambassador Program Director is responsible for overall operations and operational performance, for the Ambassador program externally and internally. Responsible for management and coordination of various support functions and activities for the Ambassador Resource Center. Develop, initiate and pull-through training and performance strategies and enhance execution to maximize ROI. This position will report to Liveops account leadership, and will work with Patient Services, Training, Medical, Regulatory, Legal, and be a strong partner to the client Senior leadership. He/she will work cross-functionally to create, implement and optimize all necessary support initiatives, identify opportunities, create and implement strategies and leverage all necessary tools and programs to optimize Ambassador Program’s opportunities.
About this role
Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.