The Community Operations Team is tasked with ensuring high quality results and support for LiveOps clients and Independent Agents. As an Analyst, you will be responsible for gathering and interpreting data on call center trends. You will analyze agent population metrics such as attrition, performance, and behaviors, as well as call center performance including call handling and client performance. You will work closely with the cross functional teams to define analysis needs, identify trends and propose solutions. A successful candidate will be a self-starter who loves digging into data and discovering insights hidden within that data. Superior analytical and problem-solving skills are essential.
Demonstrated experience with business intelligence and visualization tools (DOMO preferred)
Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift to 50 pounds while operating office equipment and conducting daily duties.
Liveops offers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand. More than 400 organizations across service industries including retail, healthcare, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.
LiveOps offers a culture of teamwork, passion and fun! We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.
For more about Liveops, visit http://www.liveops.com/