LiveOps Inc.

Account Executive

US-AZ-Scottsdale
ID
2017-1094
Talent Acquisition Demand
1
Category
Marketing

Overview

Our rapidly-growing Account Management team is seeking a unique individual with the ability to successfully manage customer relationships and help us grow account business.  This position will be directly responsible for managing strategic accounts including client satisfaction, revenue and meeting program metrics.  We are a profitable and growing company in the exciting virtual, on demand contact center space and in this role, you'll directly contribute to our continued growth and success by managing key client relationships. This is a phenomenal opportunity to get in at a successful and growing company that is revolutionizing the World of Work.

 

Responsibilities

  • Primary point of contact to the client, and relationship owner
  • Manage the overall client relationship by setting and ultimately responsible for delivering on client expectations
  • Demonstrates a thorough understanding of client's marketing strategy
  • Communicate how current data insights/tactics associate with longer-term strategy objectives.
  • Maintain and grow revenue from existing clients and identify and participate in new business initiatives for prospects
  • Partner with internal cross functional teams to meet client deliverables including - production engineering, operations, performance management, agent management, etc.
  • Anticipates client questions and demonstrates excellent de-escalation and resolution skills
  • Partner with clients to develop and write business plans including budget forecasts
  • Exceed client expectations by providing timely follow-up and ensuring all requests are met and delivered.
  • Work with immediate supervisor to define and develop measurement models for project success with clients
  • Develop and facilitate customer satisfaction evaluation process

Qualifications

  • Excellent account management and interpersonal skills: 5+ years of related business experience. 3+ years of experience building productive relationships with customers.  Outsourced teleservices experience is a plus.
  • Strong Analytical Ability: Must possess a keen ability to analyze account performance, recognize trends, and identify key levers for improving campaign performance.
  • Project Management Skills: Must be detail-oriented, organized, and able to quickly prioritize while managing multiple projects.
  • Strong business acumen: Ability to quickly assess key issues and identify the right resources in the company to resolve them.
  • Cross functional team management capability: Must have the ability to engage and manage resources across several internal functions of an organization.
  • BA or BS required

Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift up to 50 pounds while operating office equipment and conducting daily duties.

 

About LiveOps:

 

Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.

 

More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

 

LiveOps offers a culture of teamwork, passion and fun!  We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.