LiveOps Inc.

Program Manager

US-Remote
ID
2017-1085
Talent Acquisition Demand
1
Category
Operations

Overview

In this rewarding roll you will partner with account managers to develop program specific goals and quality targets and interact with the client as requested including attending client meetings.  Collaboration with internal cross-functional teams as well as external partners to proactively develop continuous improvement initiatives.

Responsibilities

In this role, your job is to plan, budget, oversee and document all aspects of seven key initiatives for the business. Projects involve department across the organization including Sales, Client Services, Operations, Project Management, Training, Recruiting and Culture.    

  • Work with project owners to scope and clarify specifications and requirements
  • Prepare detailed project plans and budgets involving all stakeholders
  • Ensure that projects are delivered on-time and within scope
  • Document and report on project progress to owners and steering committee
  • Outline and report on roadblocks and offer solutions
  • Lead and persuade owners to complete tasks

Qualifications

  • 3-5 years’ experience in project management – change initiatives a plus
  • Proven time management and analytical skills
  • Highly developed interpersonal and communication skills
  • Competency with Microsoft Excel, Google Docs, Office Suite software
  • Strong organizational skills including attention to detail and multi-tasking

Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift up to 50 pounds while operating office equipment and conducting daily duties.

 

 About LiveOps:

 

Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.

 

More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

 

LiveOps offers a culture of teamwork, passion and fun!  We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.

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