In this role, you will be responsible for reviewing and organizing call center statistical data. This position reports directly to the Audit Manager. Driven by assignments from the account management group, this person will pull data from internal systems, compile and organize it, and deliver the finished report to the account management team. This will require some analysis as well. You’ll aid agents who are responsible for monitoring calls and offering feedback to our agents. You’ll be responsible for monitoring the day-to-day productivity of the audit queue system.
Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.
LiveOps offers a culture of teamwork, passion and fun! We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.