LiveOps Inc.

Administrative Support Specialist (Contract)

US-AZ-Scottsdale
ID
2017-1067
Talent Acquisition Demand
1
Category
Operations

Overview

The Talent Acquisition and Agent Readiness Teams are tasked with delivering a best in class experience to potential and newly contracted agents as they certify for client programs. As an Admin Support Specialist, you will be responsible for supporting the successful acquisition, training, and onboarding experience to agents.  

Responsibilities

  • Daily tracking and reporting on pre-contract progress of potential agents in Applicant Tracking System and Talent Acquisition software
  • Daily tracking and reporting of agent progress through eLearning in Learning Management System
  • As needed, assist in distribution of communications to applicants and agents
  • Working with cross-functional partners, coordinate and maintain documents using Google Docs, Excel, Outlook.
  • Collect and analyze data points as defined by leadership 
  • Accurately post facilitation sessions in Liveops CallCenter
  • Practice and ensure compliance with all company policies and procedures
  • Perform additional tasks as assigned

Qualifications

  • Experience with complex report generation and analysis
  • Recent and relevant progressively responsible clerical experience in a highly interactive office environment with distributed team members and requiring a high level of accuracy and attention to detail.
  • Experience working with Microsoft Word, Excel, and PowerPoint 
  • Demonstrated ability and desire to be proactive and take ownership of results
  • Familiarity with call center operations
  • Proven excellent communication skills – both written and verbal
  • Display a high level of attention to detail
  • Ability to effectively multi-task and handle impromptu changes in direction
  • Flexibility to be available for evening and/or weekend responsibilities
  • This position requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. These qualifications, and those listed above, would normally be obtained through completion of a high school program, technical/vocational program, or their equivalents combined with three years of related office work experience.
  • Additional consideration given to candidates with experience utilizing an applicant tracking software, online meeting software, virtual call center experience, and learning management software

Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift up to 50 pounds while operating office equipment and conducting daily duties.

 

About Liveops

Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.

 

More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.

 

LiveOps offers a culture of teamwork, passion and fun!  We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.

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