Combine your exceptional attention to detail with technical aptitude in a fast-paced environment at LiveOps, a provider of virtual call center solutions. As the ambassador between our internal business units and our clients, you will spearhead client implementations and day to day requests on the LiveOps proprietary platform.
As a Professional Services Business Analyst, you will be part of a dedicated team within the Professional Services organization supporting client operations, work internally with a variety of cross-functional groups, and develop technical solutions for business problems.
Your primary mission as a Business Analyst, will be to help define, analyze, and manage implementation projects for LiveOps clients. Managing your projects through the entire lifecycle, you will handle business analysis, defining requirements, and architecting solutions. You will become an expert on the use of LiveOps technology to creatively solve client needs. Your prior experience in a client facing customer support, business analyst, or professional services role will allow you to hit the ground running.
Solid organizational and communication skills, with the ability to effectively multitask multiple client requests daily is key to success.
Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift up to 50 pounds while operating office equipment and conducting daily duties.
Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.
LiveOps offers a culture of teamwork, passion and fun! We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.