The Workforce Management Team is the heart of Operations and responsible for all LiveOps clients Call Forecasting, Scheduling, Pooling/Routing, Analytics and Agent Need-Capacity Planning. This is while ensuring all client metrics are met. As a WFM Analyst, you will handle Bugs and all WFM related analysis regarding Forecasting, Pooling and Scheduling while interacting with Account Executives, Program Managers and Talent Acquisition Teams.
Workers in this position will be in a general office environment and required to sit, stand, walk, bend, stoop and lift up to 50 pounds while operating office equipment and conducting daily duties.
Liveops delivers an on-demand skilled workforce of onshore virtual agents for customer service and sales. With no call center, overhead or wasted idle time, our pay-per-use model scales to meet seasonal or time of day spikes in demand.
More than 400 organizations across service industries including retail, health care, insurance and telecom trust Liveops to deliver an enterprise-grade workforce, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers.
LiveOps offers a culture of teamwork, passion and fun! We offer outstanding benefits including insurance, 401k match, and a generous PTO plan.